CONTINUOUS CARE PLATFORM FOR TELEHEALTH CLINICS

AI that keeps telehealth patients coming back.

CareCaller uses personalized AI voice and SMS conversations to keep patients engaged throughout their treatment — checking in on their progress, answering questions, and introducing relevant treatment options for discussion with their providers.

Book a Demo Hear It in Action

You spent ~$300 to acquire a GLP-1 patient.
CareCaller can bring them back for just ~$11.

$300
To acquire a new GLP-1 patient
$11
To bring back a patient who didn’t renew
27× cheaper than acquiring a new patient.
See how it works ↓
THE PROBLEM

Most patients don’t leave. They drift away.

Only~45%
of GLP-1 telehealth patients renew their prescriptions. The rest quietly drop off.

Clinics spend hundreds of dollars acquiring each patient, yet once treatment begins, consistent engagement often falls through the cracks.

01

Patients are left on their own.

Weeks go by without a check-in, leaving patients uncertain about their progress, side effects, or next steps.

02

Refills fall through the cracks.

Reminder emails go unread, check-in forms are forgotten, and a delayed renewal eventually becomes a lost patient.

03

Support struggles to keep up.

Routine questions lead to long hold times, missed calls, and patients left waiting for answers.

Keeping every patient engaged through manual follow-ups simply doesn't scale. Without continuous care, clinics end up spending more to replace patients they could have retained.

WHAT CARECALLER DOES

Continuous care that pays for itself.

CareCaller keeps patients engaged between visits, helping them stay on treatment, explore relevant treatment options, and get support whenever they need it.

RETENTION

Keep more patients on treatment.

At our average GLP-1 clinic:
1 in 6patients who missed a refill renewed after CareCaller reached out.
~$11per recovered refill.

CareCaller stays in touch throughout treatment, identifying concerns early, preventing missed refills, and bringing back patients who haven't renewed.

Personal check-ins.

Natural conversations about treatment progress, side effects, and how patients are feeling, all from your clinic’s own number.

Refill reminders and recovery.

Proactive outreach before refill dates, with personalized follow-ups for patients who don't renew.

Patient feedback.

Understand how patients are doing and bring concerns to your team's attention early.

Follow-ups that never drop.

Unanswered calls are followed by voicemail and SMS, giving patients another way to complete their check-in.

ListenA refill check-in
  1. Jessica (CareCaller)Hi Sarah, this is Jessica calling from Demo Rx about your tirzepatide treatment. Is now a good time for a quick check-in?
  2. SarahSure, I’ve got a few minutes.
  3. JessicaGreat. How have you been feeling on your current dose?
  4. SarahPretty good. A bit of nausea the first week, but it’s mostly settled.
  5. JessicaGlad it’s easing up. Have you missed any doses since your last refill?
  6. SarahNo, I’ve been on track.
  7. JessicaPerfect. And what’s your current weight?
  8. SarahAbout 182. I was 190 when I started.
  9. JessicaThat’s great progress. Would you like to continue on the same dose for your next refill?
  10. SarahYes, same dose.
  11. JessicaGot it. I’ll send your check-in to your provider so your refill can be reviewed, and you’ll get a text once it’s processed.
EXPANSION

Grow every patient relationship.

Your existing patients are your greatest growth opportunity. CareCaller uses personalized conversations to identify relevant treatment opportunities and turn patient engagement into additional revenue.

Treatment expansion.

Introduce relevant add-on treatment options to eligible patients and understand their interest.

Personalized using patient context.

Build on previous conversations to make each interaction relevant to the patient's needs.

Provider-led next steps.

Share patient interest and conversation summaries directly with their provider for review and follow-up.

ListenA follow-up call a few days later
Context from last check-in: Mild nausea
  1. JessicaHi Sarah, it’s Jessica from Demo Rx. During your check-in last week, you mentioned experiencing nausea. Nausea is a fairly common side effect of tirzepatide. Some patients add ondansetron, an anti-nausea medication, to help with that, especially after a dose increase. Would you like your provider to consider it?
  2. SarahMaybe, yeah. That first week was rough.
  3. JessicaUnderstood. We also offer NAD+, a wellness add-on that many patients pair with their GLP-1 treatment. Would you be interested in that too?
  4. SarahI’ve heard of it. Sure, I’m open to it.
  5. JessicaGreat. I’ll let your provider know you’re interested in both ondansetron and NAD+. They’ll review whether they’re right for you and follow up.
Interested:OndansetronNAD+
SUPPORT

Faster patient support, at a fraction of the cost.

Give patients immediate support while freeing your team to focus on cases that truly need their attention.

Every call answered.

Respond to inbound calls immediately, with context about each patient's treatments and previous interactions.

Routine questions resolved.

Handle common questions about treatments, refills, and scheduling without involving your staff.

Smart escalation.

Route medical concerns and complex issues to your team, along with a summary of the conversation.

Context-aware callbacks.

When patients call back, CareCaller recognizes their previous interactions and picks up where the conversation left off.

ListenSarah calls back the next day with questions
Sarah
 
JJessica
  1. SarahHi, I got a call yesterday about ondansetron. I had a couple of questions.
  2. JessicaHi Sarah, happy to help. Yesterday we talked about adding ondansetron and NAD+ to your tirzepatide treatment. What would you like to know?
  3. SarahWhat is ondansetron, exactly?
  4. JessicaIt’s an anti-nausea medication. It works by blocking signals in the body that trigger nausea, and it’s often prescribed to help patients manage nausea during GLP-1 treatment.
  5. SarahDoes it have side effects?
  6. JessicaThe most common are headache, constipation, and feeling tired or dizzy. Less commonly, it can affect heart rhythm, which is why your provider reviews your health history and other medications before prescribing it.
  7. SarahOkay. I’m also on a medication for anxiety. Is that a problem?
  8. JessicaThat’s a great question for our medical support team. Would you like me to connect you with them now?
  9. SarahSure.
  10. JessicaConnecting you now. I’ll pass along what we’ve discussed so you don’t have to repeat yourself.
Call transferred to Medical Support Team, with a call summary attached.

Example conversations with our AI agent. Patient voiced by AI.

THE PLATFORM

More than a voice agent.

A voice agent can have a conversation. Delivering continuous patient care at scale takes much more.

Patients need different conversations at different stages of their treatment, and each interaction needs to connect to what came before and what happens next. CareCaller brings all of this together in one platform, so clinics can deliver consistent, personalized care without managing every step manually.

01

Designed for higher answer rates.

Calls come from your clinic's own number, with branded caller ID displaying your clinic's name and logo. Optional pre-call SMS reminders let patients know who's calling and why, increasing the likelihood they'll pick up.

02

Multiple workflows, built around your clinic.

Run check-ins, patient feedback, treatment expansion, and more simultaneously, even for the same patient. Each workflow has its own goals, schedules, and follow-ups. Need something different? CareCaller can build entirely new workflows tailored to your clinic's specific needs.

03

Intelligent scheduling.

Calls are scheduled around each patient's local time, with automatic retries for unanswered calls and flexible rescheduling based on patient availability.

04

TCPA and state-aware calling safeguards.

Federal and state-specific calling rules, permitted hours, holidays, contact limits, and clinic policies are checked both when scheduling and immediately before placing a call.

05

Context-aware inbound routing.

When patients call back, CareCaller recognizes their active treatments and previous interactions, directing them to the right conversation or support workflow.

06

Every conversation drives the next action.

Missed calls trigger follow-up messages, positive feedback can lead to review requests, and interest in additional treatments is passed to providers. Every outcome follows the workflows and rules you define.

07

Multiple layers of accuracy verification.

Every call undergoes automated quality checks and independent transcription verification to identify potential errors in critical details, such as medication names and dosages, and flag uncertainties for review.

08

Built around your clinic.

CareCaller's flexible architecture supports new workflows and custom configurations, allowing the platform to adapt to your clinic's processes instead of forcing you to change how you operate.

WHO IT'S FOR

Built for ongoing patient care.

From weight loss to hormone therapy and dermatology, CareCaller helps clinics keep patients engaged throughout their treatment, not just during appointments.

Supported Treatments
  • GLP-1 weight loss
  • Peptides & wellness
  • Menopause hormone therapy
  • Testosterone therapy
  • Sexual health
  • Hair loss
  • Dermatology

Each treatment has its own personalized conversations, check-ins, and follow-ups, all managed through one platform.

INTEGRATIONS

Works with what you already run.

Your numbers. Your brand.

CareCaller uses your clinic's existing phone numbers for calls and SMS, with branded caller ID displaying your clinic's name and logo so patients recognize who's calling.

Connected to your existing systems.

CareCaller's APIs and webhooks make it easy to integrate with your existing platform. Manage patients, treatments, and workflows directly from your systems, while call outcomes, transcripts, and patient updates are automatically sent back in real time.

SECURITY

Built for healthcare from day one.

HIPAA compliant

CareCaller is built on HIPAA-compliant infrastructure, with patient data safeguards and vendor agreements in place to support secure healthcare operations.

SOC 2 Type II in progress

We're working toward SOC 2 Type II certification, with independently audited security controls to provide clinics with greater transparency and assurance.

TCPA & state-aware calling safeguards

CareCaller accounts for federal TCPA requirements and state-specific calling restrictions, including permitted hours, holidays, contact limits, and patient time zones. These safeguards are built directly into our scheduling and calling systems.

Questions clinics ask us.

Yes. CareCaller can make calls and send SMS from your clinic's existing numbers, with branded caller ID displaying your clinic's name and logo. We can also send patients a reminder before calling, so they know who's reaching out and why.

CareCaller is designed to recognize medical concerns and potential emergencies, escalating them to your clinical team according to your clinic's procedures. Our agents support your staff, not replace clinical judgment.

Every conversation undergoes automated quality checks. Critical information, such as medication names and dosages, can be cross-checked using independent transcription, with any uncertainties flagged for further review.

CareCaller can leave a voicemail and send a follow-up SMS with a link to complete the check-in online. If needed, the platform automatically schedules additional attempts while respecting your clinic's calling rules.

Absolutely. Patients can simply ask to be called at a more convenient time, and CareCaller automatically schedules a callback within the available calling hours.

Yes. Our APIs and webhooks connect CareCaller to your existing systems, allowing you to manage patients, treatments, and workflows while receiving call outcomes, collected responses, and transcripts automatically.

CareCaller supports ongoing treatments including GLP-1s, peptides, hormone therapy, testosterone therapy, sexual health, hair loss, and dermatology. Our workflows cover patient check-ins, refill recovery, feedback, treatment expansion, and inbound support. We can also build custom workflows tailored to your clinic's needs.

CareCaller uses usage-based pricing, so you pay for the conversations handled, not per employee or seat. During your demo, we'll help estimate the expected cost and potential return based on your patient volume and workflows.

Most clinics can go live in approximately two weeks, depending on integration requirements. Our team handles setup, integration, and workflow configuration alongside yours.

GET STARTED

See what continuous care could do for your clinic.

Discover how CareCaller can fit into your clinic's workflows, keep more patients engaged, and drive measurable results. We'll walk you through a personalized demo and estimate the potential impact on patient retention and revenue.